Technical Support
and TechNotes

This section of the site contains a selection of technical information and application notes offering suggestions about the use of our units, and solutions to popular technical support requests.




Need to Return Something?


Got a problem that needs looking at (non-medical only please), having an option fitted, or just sending back stock for a service? All our units are guaranteed for 5 years and we try to support everything we have ever manufactured.

Returning units is simple.

FROM WITHIN THE UK & EU:
IMPORTANT: Please include a filled out copy of the
UK/EU SERVICE REQUEST FORM
- one for each unit returned.


FROM OUTSIDE THE EU:

Every consignment that enters the UK from outside of the EU will need to be accompanied by a commercial invoice.
Please fill out a copy of the
NON-EU SERVICE REQUEST FORM
- one for each unit returned. This form also contains a commercial invoice template to fill in.

In addition to the above please make sure that you notify us when you are sending a unit for repair from outside the EU. We need to know the shipping method (courier name) and the tracking number (if applicable) so we can pre-notify the shipping company of the temporary import instructions.

Failure to adhere to the above instructions could result in costs from customs/shipping companies being incurred by xta, which may then be passed on to YOU, the customer, and no-one wants that!


FOR ALL RETURNS...

Remember - even if you have been in contact about the return beforehand, things will happen faster if all the info we need is in the box!

Pack the unit in its original box if possible, and send back to the address below, clearly marked for SERVICE.

XTA Electronics,
The Design House,
Vale Business Park,
Worcester Road,
Stourport on Severn,
Worcestershire,
England.
DY13 9BZ


You don't need a returns number.

If the unit is out of guarantee (warranty) we charge a fixed cost of £75.00. This price excludes parts, return shipping, VAT if applicable, and any relevant import duties or taxes.

If the repair and parts charges (excl. shipping VAT/duties) exceed £125.00 we will notify you FIRST.
YOU WILL NEED TO APPROVE THE COSTS IN THESE CASES BEFORE ANY WORK WILL COMMENCE!

Terms and conditions are available here.

Any questions, just contact Ian. Thanks.



Note that manuals and datasheets are in .pdf Adobe Acrobat format. Download the latest reader from their site by clicking on the logo.


 

General
Beginner's Guide to EQ & Crossovers
Presentation explaining the basic principles of EQ...

Beginner's Guide to Dynamics
Presentation explaining the basics of compression, gating etc...

Startup Control Codes
All codes for diagnostic and utility functions on all units...

Cloning a Unit
Using AudioCore to download settings from one unit and upload to another (of the same type)...

Recovering a Corrupt Unit
How to get your unit working again following an interrupted or failed firmware update...

Shipping Weights & Dimensions
All product sizes and gross weights along with carrier volumetric weights...

Library Manager Manual
How to design presets for 4 Series or DP224/6 and bundle theminto a preset file for uploading to a unit...

Blank Preset Files
Need to erase presets from a unit? Load the appropriate "blank" preset file from the zip folder on this link...

Remote & Interfaces
Remote Interface Guide

Which interface to choose for your application, how to use and order it...

Moxa N-Port Ethernet to Serial Converter

How to configure this converter to work with AudioCore...

Moxa Configuration file
Text file containing settings : see above document for details...

RS485 Converter
Manual for our recommended KK Systems K2ADE RS232 to RS485 serial converter...

RJ45 - RS485 Connections
Pinouts of the RJ45 comms connector and adapting it to a D-type...

4 Series
GPI Interface
Copy of the application notes included with the GPI interface option...

Simple Remote Protocol
Basic serial control messages for memory recall, mutes, gain inc/dec adjustments...

RS485 Converter
Modify your KK Systems K2ADE to run at 115k...

Program and D-Max Limiters
How the different limiters work, what they're for, and how to set them up...



DC1048
Simple Remote Protocol
Basic serial control messages for memory recall, mutes, gain inc/dec adjustments...

DC1048 USB Driver
To use the USB port on the front of the unit you'll need to install these drivers. Compatible with XP/Vista/Win7...

WP1048 Installation Guide
Copy of the instructions supplied with the remote wall panel explaining the wiring and set-up...

DP224/6

Copy Presets
How to copy presets from one unit (of the same type) to another, using a PCMCIA card...

Copy & Reloading Software
How to copy software from one unit and reboot another...

Mono Summing
Internal hardware modification to sum the inputs in the input stage...

Retrofitting Output Transformers
Internal hardware modification to fit output transformers...

GPI Interface
Copy of the application notes included with the GPI interface option...

MIDI Mapping
Recalling memories using program change commands...

DP324
Ducker Application
How to set up a SiDD to perform as a ducker...

Insert Wiring
How to conect a SiDD to the inserts of a mixing desk...

 

 

 
       


Site-wide Copyright XTA Electronics Limited 2010. Comments about this site? Contact info(a)xta.co.uk
Registered UK Address:XTA Electronics Ltd, The Design House, Vale Business Park, Worcester Road, Stourport on Severn, Worcestershire, DY13 9BZ
Registered in England:2735913