Technical Support
and TechNotes
This section of the site contains a selection of technical
information and application notes offering suggestions about
the use of our units, and solutions to popular technical
support requests.
Got a problem that needs looking at (non-medical only please),
having an option fitted, or just sending back stock for
a service? All our units are guaranteed for 5 years and
we try to support everything we have ever manufactured.
Returning units is simple.
FROM WITHIN THE UK & EU:
IMPORTANT: Please include a filled out copy of the
UK/EU SERVICE REQUEST FORM - one for each unit returned.
FROM OUTSIDE THE EU:
Every consignment that enters the UK from outside of the
EU will need to be accompanied by a commercial invoice.
Please fill out a copy of the
NON-EU
SERVICE REQUEST FORM
- one for each unit returned. This form also contains a
commercial invoice template to fill in.
In addition to the above please make sure that you notify
us when you are sending a unit for repair from outside
the EU. We need to know the shipping method (courier name)
and the tracking number (if applicable) so we can pre-notify
the shipping company of the temporary import instructions.
Failure to adhere to the above instructions could result
in costs from customs/shipping companies being incurred
by xta, which may then be passed on to YOU, the customer,
and no-one wants that!
FOR ALL RETURNS...
Remember - even if you have been in contact about the return
beforehand, things will happen faster if all the info we
need is in the box!
Pack the unit in its original box if possible, and send
back to the address below, clearly marked for SERVICE.
XTA Electronics,
The Design House,
Vale Business Park,
Worcester Road,
Stourport on Severn,
Worcestershire,
England.
DY13 9BZ
You don't need a returns number.
If the unit is out of guarantee (warranty) we charge a fixed
cost of £75.00. This price excludes parts, return
shipping, VAT if applicable, and any relevant import duties
or taxes.
If the repair and parts charges (excl. shipping VAT/duties)
exceed £125.00 we will notify you FIRST.
YOU WILL NEED TO APPROVE THE COSTS IN THESE CASES BEFORE
ANY WORK WILL COMMENCE!
Terms
and conditions are available here.
Any questions, just contact Ian.
Thanks.
Note that manuals and datasheets are in .pdf Adobe Acrobat
format. Download the latest reader from their site by clicking
on the logo.
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Beginner's
Guide to EQ & Crossovers
Presentation explaining the
basic principles of EQ...
Beginner's
Guide to Dynamics
Presentation explaining the
basics of compression, gating etc...
Startup
Control Codes
All codes for diagnostic and utility
functions on all units...
Cloning
a Unit
Using AudioCore to download settings
from one unit and upload to another (of the same type)...
Recovering
a Corrupt Unit
How to get your unit working again
following an interrupted or failed firmware update...
Shipping
Weights & Dimensions
All product sizes and gross weights along with carrier volumetric
weights...
Library
Manager Manual
How to design presets for
4 Series or DP224/6 and bundle theminto a preset file for uploading
to a unit...
Blank
Preset Files
Need to erase presets from a unit? Load the appropriate "blank"
preset file from the zip folder on this link...
Remote Interface Guide
Which interface to choose for
your application, how to use and order it...
Moxa N-Port Ethernet to Serial Converter
How to configure this converter
to work with AudioCore...
Moxa Configuration
file
Text file containing settings
: see above document for details...
RS485
Converter
Manual for our recommended KK
Systems K2ADE RS232 to RS485 serial converter...
RJ45
- RS485 Connections
Pinouts of the RJ45 comms connector
and adapting it to a D-type...
Macs
and AudioCore
Help setting up your Mac to run AudioCore successfully. Written
by Martin Morris at Spherical NZ...
DC1048
USB Driver
To use the USB port on the front of the
unit you'll need to install these drivers. Compatible with XP/Vista/Win7.
KK systems USB-485 Driver
It's the same as the drivers for the USB
on the DC1048 so don't be alarmed! If they're installed you don't
need anything else...
WISP RealPort Drivers
If you want to use iCore wirelessly
with a walkabout kit, download these drivers and follow the instructions
at the back of the iCore version 2 guide...
Aten UC232A
Win7, Vista, XP Drivers
In case you've lost them or your included
CD isn't up to date with the latest drivers, you can get a copy
here, or jump here
for mac drivers and the live latest versions...
Aten
UC232A Win7 Alternative Driver
Some users have experienced difficulties
with the Aten drivers under Win7 - if you cannot get the interface
to work then try these drivers - download and unzip, then point
computer to the folder when asked.
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DP6i
Copy of the application notes included
with the new AES card, and how to set it up...
Series 2
Copy of the application notes included
with the new AES card, and how to set it up...
DP224/6/SiDD
Copy of the application notes
included with the new AES card, and how to set it up...
DP224/6/SiDD
How to retrofit the new AES interface
to all DP series units...
Retrofit
Delay Memory
Hardware modification to fit extra delay
memory...
Retrofitting
Input Transformers
Internal hardware modification to fit
input transformers...
Bussing Options
How to adjust the jumpers within the
unit to enable feeding more outputs from a single input...
Warning
for NetStumbler Users
If you use this software and one
of our Walkabout kits, please read this important warning!
Edimax
WiFi Adapter Drivers
Installation driver software for
the latest WiFi adapter in the Walkabout kit V3. The white USB
one!
Netgear
WiFi Adapter Drivers
Installation driver software for the Netgear WiFi adapter in the
Walkabout kits V1&2. The PC Card one!
Reset/Reconfigure
a Wisp + Edimax
Set aside at least an hour
before considering this!
For use with the Edimax USB adapter...
Reset/Reconfigure
a Wisp + Netgear
Set aside at least an hour before
considering this! For use with the Netgear PCMCIA card...
Digi Wisp Discovery Utility
If you've had to reset and reconfigure your Wisp, you'll probably
need this program to initially discover it again. It's on the
CD in the Walkabout kit as well...
Try the archive for old manuals and last
release software, as well as older
AudioCore and other software...
Still not found what you're looking
for? There's a hit record in there somewhere...Hopefully most
queries can be answered with the application notes given on this
page, with the added advantage that you can print them out and
keep them - try doing that with a phone call!
If you need any other help, just email Waring,
or call him if you're lonely...
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